Question 1

What is Kafei restaurant billing software?

Accepted Answer

Kafei is an all-in-one cloud restaurant billing software and POS system designed for dine-in restaurants, cafes, bars, and food outlets. It unifies QR code table ordering, real-time Kitchen Display Systems (KDS), waiter mobile ordering, recipe-level inventory management, and fast 80mm thermal receipt printing into a single seamless platform.

Question 2

Do restaurant guests need to download an app to order?

Accepted Answer

No. Guests simply point their smartphone camera at the table QR standee to open the digital menu directly in their browser. They can customize dishes, place orders instantly, view cooking countdowns, and pay via UPI or cash without installing any app.

Question 3

What hardware is required to run Kafei restaurant billing software?

Accepted Answer

Kafei requires no specialized or expensive proprietary POS hardware. Because it is a modern web application, it runs on any device with a web browser: Android tablets, iPads, touchscreen PCs, laptops, standard 80mm thermal receipt printers, and waiters’ existing smartphones.

Question 4

How does QR code payment and UPI billing work in Kafei?

Accepted Answer

Restaurants can upload their UPI QR code in Kafei settings. When guests view their bill on their phone, the exact total is displayed alongside the restaurant UPI QR for direct, 0% commission payment. The cashier screen also handles cash, card, and split bill settlements instantly.

Question 5

How does Kafei prevent unauthorized order cancellations or voids?

Accepted Answer

Kafei enforces a strict security audit workflow. When a waiter requests a void or refund, they must attach a reason. The order remains pending in an approval queue on the cashier and manager screens until an authorized manager approves or rejects it.

Question 6

Can Kafei manage multiple branches and multiple dining areas?

Accepted Answer

Yes. Kafei supports unlimited branches and separate dining areas (indoor, outdoor, rooftop, bar) per branch. Each branch maintains its own tax rules, staff permissions, and menus, while all revenue and analytics roll up into a unified owner dashboard.

Question 7

How much does Kafei restaurant billing software cost?

Accepted Answer

Kafei offers a 14-day free trial with no credit card required. Paid plans start at ₹499/month for Starter (single room/cafe), ₹999/month for Growth (high-volume floor with AI forecasting), and ₹4,999/year for Enterprise (multi-branch restaurant chains). Kafei charges zero commission on sales.

Question 8

Does Kafei support 80mm thermal receipt printing?

Accepted Answer

Yes. Kafei generates standard 80mm and 58mm thermal receipts with itemized tax breakdowns, GST compliance, order tokens, and custom restaurant branding directly from any web browser to USB, Bluetooth, or network printers.

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