How can we help your restaurant today?
Connect instantly with our engineering team via WhatsApp, direct phone call, email, or file a tracked support incident.
WhatsApp & Phone Hotline: +91 9903085026
Instant response for active table ordering, kitchen display systems, and POS billing.
Direct WhatsApp Support Channels
Emergency Floor & KDS Outage
Immediate help for active dining service, POS freeze, or kitchen screen issues.
Thermal Printer & POS Hardware
Setup guidance for 80mm ESC/POS USB, Bluetooth, and network printers.
Menu & Table QR Standees
Assistance creating categories, dietary tags, customizable options, and QR codes.
Billing, Plans & Invoices
Questions about monthly subscriptions, enterprise multi-branch plans, or invoices.
Support SLAs & Standards
- Critical Floor Incidents:
Average phone & WhatsApp response in < 5 minutes.
- Email Notifications:
All tickets automatically alert lead engineers at rikmukherjee1999@gmail.com.
- Engineering Assistance:
Direct access to core Kafei developers for custom feature queries.
Need immediate phone callback?
Give us a missed call or message at +91 9903085026 and we will return your call promptly.