Terms of Service

1. Acceptance of Terms

These Terms of Service (the "Terms" or "Agreement") constitute a legally binding agreement between Antigravity ("Kafei", "we", "our", or "us") and the individual or legal entity ("Customer", "Subscriber", "you", or "your") accessing or using our cloud restaurant operating system, point-of-sale (POS) terminals, Kitchen Display Systems (KDS), waiter portals, table QR ordering, inventory modules, demand forecasting, and artificial intelligence copilots (collectively, the "Services").

By registering an account, integrating via Google OAuth or third-party sign-in, configuring a restaurant branch, or accessing the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, and our Acceptable Use Policy.

2. Description of Services & Platform Architecture

Kafei delivers a multi-tenant cloud platform engineered for modern hospitality venues, cafes, multi-outlet dining chains, and quick-service restaurants. Key capabilities include:

• Multi-Branch & Floor Management with dynamic table state synchronization.
• Interactive Kitchen Display System (KDS) and Cashier billing terminals.
• Contactless Table QR dynamic ordering and real-time cooking countdowns.
• Recipe-level inventory deduction and ingredient variance tracking.
• AI-driven operational demand forecasting and business intelligence copilot.
• Role-based access control (RBAC) supporting Owner, Manager, Cashier, Waiter, and Kitchen staff roles.

3. Account Registration, Security & OAuth Integrations

3.1 Eligibility & Account Creation

You must be at least 18 years of age and legally capable of entering into binding contracts. You agree to provide accurate, current, and complete registration details and maintain updated information.

3.2 Google OAuth Authentication

Kafei supports Google OAuth 2.0 for streamlined authentication. By authenticating through Google:

• You authorize Kafei to verify your identity and link your verified email address and basic profile info.
• Google user data received is strictly protected under our Privacy Policy and complies with the Google API Services User Data Policy.
• You remain solely responsible for safeguarding your credentials and any actions taken under your account.

3.3 Multi-Tenant Workspace Security

Each subscriber account is logically isolated within our database architecture. Subscribers are strictly prohibited from attempting to bypass tenant boundaries or access unauthorized restaurant workspace data.

4. Free Trial, Subscriptions, Billing & Cancellation

4.1 14-Day Free Trial

Kafei offers a 14-day risk-free trial for new accounts without requiring upfront credit card details. At the conclusion of the trial period, continuous access requires selecting an active paid subscription plan.

4.2 Subscription Plans & Pricing Tiers

• Starter Plan: Designed for single cafes/rooms with up to 20 tables and 5 staff members.
• Growth Plan: Multi-branch operations with up to 100 tables, 50 staff members, analytics, and AI copilot.
• Enterprise Plan: Unlimited tables, multi-branch cross-outlet inventory rollups, dedicated SLA, and priority engineering support.

4.3 Billing Cycles & Payments

Subscription fees are billed in advance on a recurring monthly or annual basis via authorized payment gateways (e.g., Razorpay, Stripe). All fees are exclusive of applicable taxes (e.g., GST/VAT), which will be itemized on your invoices.

4.4 Cancellation & Refunds

You may cancel your subscription at any time by contacting our billing desk, as described in the Refund & Cancellation Policy. Cancellation takes effect at the end of the current paid billing period. Refund terms, SLA downtime remedies, and billing dispute processes are governed by our Refund & Cancellation Policy.

5. Intellectual Property & Customer Data Ownership

5.1 Customer Data Ownership

The Customer retains 100% ownership, title, and intellectual property rights in and to all proprietary data uploaded or processed through the Services, including restaurant menus, custom recipes, item photographs, pricing, sales records, staff details, and diner transactions ("Customer Data").

5.2 Kafei Intellectual Property

Kafei and its licensors retain all right, title, and interest in and to the Services, including all software code, APIs, user interface designs, logos, trademarks, documentation, and predictive algorithms.

6. Artificial Intelligence & Predictive Features

Kafei incorporates machine learning and artificial intelligence capabilities (including integrations with Google Gemini models) for sales forecasting, stock level optimization, and natural language copilot interactions.

• Advisory Nature: AI predictions, menu engineering insights, and automated forecasts are advisory tools designed to assist human decision-makers. Kafei does not guarantee 100% predictive accuracy.
• Customer Oversight: The Subscriber is solely responsible for validating critical business decisions, menu prices, and inventory procurement orders.
• No Training on Customer Data: As outlined in our AI Usage & Responsible Use Policy, Kafei does not use your proprietary Customer Data or confidential menu recipes to train generalized foundation models.

7. Service Availability & Support

Kafei targets a monthly uptime availability of 99.9% for primary ordering, KDS, and POS services, excluding scheduled maintenance windows. For active service emergencies impacting live floor operations, subscribers have access to 24/7 emergency escalation.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KAFEI, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. KAFEI'S AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT.

9. Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to this Agreement shall be resolved through binding arbitration in Kolkata / Bangalore, India, under the Arbitration and Conciliation Act, 1996.