Refund & Cancellation Policy

1. Free trial

• No card required. New accounts get a 14-day trial of the full platform. We do not ask for payment details to start it.
• What happens at the end. If you do not choose a paid plan, the workspace moves to read-only. Your data stays intact and nothing is charged.

2. Cancelling a subscription

• Any time, no retention queue. Email billing@kafei.in from the address on the account. We action it within 2 business days — we will not ask you to sit through a call first.
• No cancellation fee. We do not charge early termination penalties.
• Access until the period ends. Your workspace keeps running until the end of the billing period you have already paid for.

3. When you get a refund

3.1 Annual plans — 7-day refund window

Annual subscriptions are refundable in full if you request it within 7 calendar days of the initial purchase. After that window the annual term is non-refundable, though you can still cancel to prevent renewal.

3.2 Monthly plans

Monthly fees are billed in advance and are non-refundable once the cycle has begun. The exceptions are billing errors and qualifying downtime, both covered below.

3.3 Downtime credits

We target 99.9% monthly uptime for ordering, KDS and POS. If unscheduled downtime of those core services takes us below that in a calendar month, you can request a pro-rated service credit for the affected period. Credits are applied to your next invoice, or refunded to your original payment method if you are cancelling.

Scheduled maintenance announced in advance, and outages caused by your own network, hardware or payment provider, do not count toward the target.

3.4 Billing errors

Tell us within 30 days of an incorrect charge. Confirmed billing errors are refunded in full, in the same billing cycle we confirm them.

4. What is not refundable

• Partial or unused time on a monthly plan, or on an annual plan past the 7-day window.
• Printed QR table standees and other physical goods once they have been produced.
• Custom engineering, data migration, and paid onboarding once the work has been delivered.
• Third-party charges (payment gateway fees, SMS/WhatsApp message costs) already incurred.

5. How refunds are paid out

Approved refunds go back to the original payment method — card, UPI or net banking. Banks typically post them within 5 to 7 business days of us issuing the refund; the exact timing is set by your bank, not by us.

6. Requesting a refund

Email billing@kafei.in from the address on the account, with the invoice number and the reason. We acknowledge within 2 business days and decide within 5. Nothing here limits rights you have under the consumer protection laws of your country — see the Terms of Service for the governing law.