Acceptable Use Policy

1. Overview & Purpose

This Acceptable Use Policy ("AUP") governs the acceptable use of Kafei’s restaurant operating systems, POS terminals, Kitchen Display Systems (KDS), waiter portals, table QR ordering pages, APIs, AI copilots, and related services (collectively, the "Services").

2. Prohibited System Interference & Security Violations

You may not engage in any activity that compromises the security, stability, or integrity of the Kafei platform, including:

• Unauthorized Access & Tenant Probing: Attempting to access, modify, or extract data belonging to other restaurant tenants, branches, or accounts.
• Penetration Testing & Scanning: Conducting vulnerability scans, penetration testing, fuzzing, or port scans against Kafei infrastructure without prior written authorization from our security team.
• Denial of Service (DoS/DDoS): Launching or facilitating attacks that degrade or disrupt service availability.
• Rate Limit Circumvention: Bypassing API rate limits, brute-force protections, or authentication safeguards.
• Reverse Engineering: Decompiling, reverse engineering, disassembling, or copying source code, internal APIs, or database schemas.

3. Prohibited Content & Business Practices

• Infringe Intellectual Property: Violate trademarks, copyrights, trade secrets, or proprietary rights of any party.
• Deceptive or Fraudulent Information: Publish false pricing, deceptive dish descriptions, or fraudulent allergen or dietary warnings.
• Unlawful Goods or Services: Utilize the Services to sell illegal substances, counterfeit items, or illicit products.
• Harassment & Defamation: Transmit defamatory, abusive, threatening, obscene, or discriminatory content.
• Malicious Code: Distribute viruses, trojans, worms, ransomware, keyloggers, or other malicious software.

4. Dine-In QR & Table Ordering Integrity

• QR Code Physical Security: Restaurants must ensure that tabletop QR standees are authentic and tamper-free. Replacing or overlaying Kafei QR standees with malicious external URLs is strictly prohibited.
• Order Tampering: Diners and external users must not inject fraudulent, unauthorized, or automated mock orders into restaurant kitchen display queues.

5. Communications & Anti-Spam Rules

• SMS & WhatsApp Order Notifications: Automated SMS/WhatsApp notifications must be sent exclusively to diners who have explicitly opted in or initiated orders at your venue.
• No Unsolicited Marketing: Subscribers may not use guest phone numbers collected during table ordering for mass unsolicited commercial spam without explicit prior consent.

6. Investigation, Enforcement & Suspension

Kafei reserves the right to investigate any suspected breach of this AUP. Upon identifying a violation, Kafei may take immediate enforcement action, including formal warnings, temporary feature suspension, or permanent account termination without refund for severe breaches.